About me
I am an enthusiastic IT Professional based in Calgary, with a rich background in Network Operations, Cloud Administration, and Cybersecurity.
I Provide Professional IT Services.
I am an experienced information technology associate with an extensive background in network operations, cloud administration, and cybersecurity. I hold a Bachelor of Computer Information Systems and Minor in Business from Mount Royal University.
I’ve spent most of these years learning different areas of IT like Networking (Routing/Switching), Cloud technologies (AWS/Azure), and Information Security. Having worked on various projects that are already live, I can help you with the best possible suggestions and ideas that we can proceed with.
My Skills
I believe in the fact that learning never stops and I am interested in learning new technologies and programming languages that will help me design and develop efficient solutions.
Experience
December 2021 - Present
Alberta Health Services
System Administrator
I deliver essential infrastructure services with respect to data protection by monitoring overall health including daily backup jobs and backup targets, remediating issues, performing recovery of files for fileservers, databases, and virtual machines
- Oversee the backup and recovery for several thousand physical and virtual servers located across 4 datacenters through CommVault, various Dell/EMC, and NetApp storage arrays
- Provide data protection services to a wide portfolio of applications hosted primarily on VMware vCenter, Windows Server, SQL Server, and Oracle databases
- Successfully lead and implemented Multi-factor Authentication project within CommVault backup environment to improve cybersecurity posture
- Prepare reports for Executive Leadership team regarding security awareness, security incident management, and current cybersecurity events
September 2020 - December 2021
Alberta Health Services
IT Service Desk Analyst
I managed first-level remote troubleshooting for software, hardware, and network issues in Windows and Linux environments across an organization of 150,000, utilizing ServiceNow ticketing system to complete thorough documentation.
- Investigated, diagnosed, and resolved complex technical problems through an analytical approach, providing high value IT support in the daily use of enterprise systems
- Closed an average of 60 calls daily in a 24/7 technical call center setting using Genesys platform, routinely exceeding call-handling goals
- Received consistently positive feedback for effective communication with both technical and non-technical end users, demonstrating effective problem-solving abilities and patience with all customers
August 2015 - September 2020
Quick Contractors
General Contractor
I serviced 5,000+ homes across the greater Calgary area, installing various appliances in accordance with Provincial standards.
- Created a strong reputation amongst visited neighborhoods, resulting in multiple return clients and new referrals
- Built sustainable business over five-year period through extensive networking with industry professionals and securing profitable contracts
August 2014 - August 2015
Best Buy
Operations Specialist
I collaborated with management to provide support to warehouse and retail floor, delivering merchandise as needed.
- Collaborated with operations personnel, leveraging technology to increase department capabilities
- Assisted sales team with achieving revenue goals through strategic product placement throughout the sales floor
- Provided tactical day-to-day support and customer service by developing orders, confirming manual shipping orders, and completing price adjustments
Certifications
ITIL® Foundation Certificate in IT Service Management
January 2022
CompTIA Security+ (SY0-601)
December 2021
Cisco Certified Networking Associate (CCNA 200-301)
November 2021
Microsoft Azure Fundamentals (AZ 900)
July 2021
AWS Certified Cloud Practitioner (CLF-C01)
June 2021
CompTIA A+
August 2020
Services
